At a Glance
Two-way email lets a clinic and its clients exchange emails from one shared inbox, with every message saved against the client record. Replies to confirmations, enquiries and campaigns are captured rather than lost. ClinicSoftware.com threads client emails into the client's history so any team member can respond in context.
What is two-way email?
Two-way email means clients can reply to your emails and staff can respond, with the whole exchange stored on the client record. Unlike one-way sends, no reply is missed. ClinicSoftware.com collects replies in a shared inbox.
How does two-way email help a clinic?
Enquiries and replies land in one place instead of scattered personal inboxes, so nothing slips through and any team member can pick up a conversation. It keeps every client interaction on the record.
Can email be automated as well?
Yes. Automated emails for confirmations, reminders and campaigns can send on rules, and any replies flow back into the two-way inbox linked to the client.
Key Numbers at a Glance
| Metric | Value |
|---|
| Client emails | Threaded to record |
| Inbox | Shared team inbox |
| Respostas | Captured, not lost |
Frequently Asked Questions
What is two-way email?
It lets clients reply to your emails and staff respond, with the exchange saved on the client record. ClinicSoftware.com collects replies in a shared inbox so nothing is missed.
How is it different from normal email?
Normal marketing email is one-way; two-way email captures replies and threads them to the client, so enquiries are actioned rather than lost in a personal inbox.
Can any team member respond?
Yes. Because conversations sit in a shared inbox on the client record, any team member can see the history and respond in context.
Does it work with automated emails?
Yes. Automated confirmations, reminders and campaigns can send on rules, and replies flow back into the two-way inbox.
How It Works in ClinicSoftware
01
Connect your clinic email in ClinicSoftware.com
02
Route replies into a shared inbox
03
Link every message to the client record
04
Respond in context from the client's history
Envie e receba e-mails diretamente na plataforma. Cada mensagem é associada ao registo do cliente, proporcionando um histórico completo de comunicação sem alternar entre aplicações. Automatize acompanhamentos, confirmações de consultas e e-mails de marketing a partir do mesmo local.
Como Funciona
01
Conecte o seu endereço de email da clínica em Definições → Integrações
02
Envie um e-mail diretamente a partir de qualquer perfil de cliente com um clique
03
Respostas recebidas agrupadas automaticamente no registo correto do cliente
04
Definir acionadores automáticos de e-mail para reservas, lembretes e acompanhamentos pós-visita
Características Principais
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Caixa de Entrada Dentro do CRM
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Encadeamento Automático para Registos
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Modelos de Email
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Campanhas em Massa
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Monitorização da Taxa de Abertura
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Seguimentos Automatizados
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Suporte de Anexos
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Recibos de Leitura
Dicas Profissionais
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Crie uma biblioteca de modelos de email para as suas 10 comunicações mais comuns com clientes
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Utilize o registo de comunicação como prova de consentimento do cliente e contacto para conformidade com o RGPD
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Configurar um acompanhamento automático 24 horas após a consulta para recolher avaliações
